Frequently Asked Questions
General Is it free to create an account?
Yes, it is free to join RentStuff.ie and you can also post all your items to rent for free.
Who can use RentStuff.ie?
Anybody - and this includes you! Individuals and companies are using RentStuff.ie all the time. If you are an individual and want to earn some extra cash, you can post items you have lying around your house to rent on RentStuff.ie . It is also an ideal platform for rental companies to display the products they have to rent to a high number of users.
How do I know the item I am renting is genuine?
RentStuff.ie use a rating system to evaluate all users, this gives users peace of mind the item/user is genuine.
What happens when something goes wrong? (loss, damage, no show at rental point)?
For any rental transaction, whether online or offline, a rental contract/agreement, is established between the owner and the renter to confirm the deal and its conditions. Owners may also require a security deposit and photo ID. RentStuff.ie provide a standard rental agreement on our website which can be amended to include the required details of the rental, there is no charge for this service. Alternatively, rental companies can upload their own rental agreements. The consequences of an incident are governed by these agreement. In case of loss or damage of the rented item, the clauses regarding the security deposit are particularly helpful to resolve the issue.
What are the general terms of use?
General terms of use
What is a booking request?
A booking request is issued to the owner of an item when a user makes reservation/booking request. The owner is asked if he would accept or decline the booking, considering the starting and ending dates chosen for the rental.
How long is a reservation/booking request valid for?
A reservation/booking request is valid for 3 days unless otherwise notified or cancelled by either party.
How can I contact RentStuff.ie for support?
Check contact us for the contact details of our customer support team.
What if I have a disagreement with another member (owner or renter)?
RentStuff.ie is a rental marketplace and remains a neutral intermediary. Conflicts that arise after confirmation of rental contracts are governed by this agreement.
However, keep in mind that the RentStuff.ie feedback form for evaluating owners and renters is a crucial tool for avoiding conflicts between members. That’s why RentStuff.ie encourages you to evaluate rental partners. A positive evaluation will assure you more rentals in the future and a trustworthy relationship with your partners.
How are RentStuff.ie members evaluated (renters or owners)?
At RentStuff.ie we think that evaluating the owner only is not enough. So, 3 elements get evaluated for every completed transaction, in order to enable trust and confidence within the RentStuff.ie community:
· The owner who has posted his item for rent · The renter who has rented the item · The quality and description accuracy of the rented item
This triple evaluation is very important for RentStuff.ie, and the site is designed to make it easy for members to quickly give an evaluation of their rental transactions.The product description page will display these evaluations, and the profile page of each member will show their evaluations as a renter and/or an owner.
Renters
What are the fees for using RentStuff.ie as a renter?RentStuff.ie is free to use as a renter. Creating an account is free, and using the site to rent does not cost anything (your booking deposit paid to RentStuff.ie is deducted from the total cost of the owners item that you have booked).
Why do I have to pay a booking deposit when the rental is not confirmed?In order to reserve a rental item from its owner and receive the owners contact information, the renter has to enter payment information (credit cards or debit/Laser are accepted), however payment is not taken until the owner confirms the booking. If the booking is not confirmed by the owner within 3 days the booking is cancelled.If for some reason the booking is not confirmed by the owner or it expires you will not be charged, also if there is a problem with the transaction once confirmed you will be refunded your booking deposit in full.
Who do I pay for my rental?RentStuff.ie accepts a booking deposit on behalf of the owner, then the balance of the rental cost is paid directly to the owner.
What is a security deposit? An owner may require a security deposit when renting an item. This is refunded when the item is returned by the renter, the security deposit is paid directly to the owner.
What happens if the owner declines my rental booking request?If the owner declines your booking request you will not be charged for the transaction even though you have entered your payment details.
Do I have to pay for my rental online? The booking deposit is paid to RentStuff.ie when your rental is confirmed. The renter pays the balance of the payment directly to the owner when they receive the item.
The method of payment between the owner and the renter is set by the owner of the rental item, and will be clearly indicated on the item listing.
What happens if I break or damage the item that I rented? Like with all rentals, off line or online, a rental agreement is established between the owner and the renter when the deal is confirmed. The terms of the agreement are usually available in the item description. The consequences of any mishap are governed by this agreement.
How do I find the item I want to rent?You can use two search methods when looking for an item to rent:
1 – Go through the categories, specifying at the same time your desired rental location. 2 – Using the “What? Where?” quick search that is available at the top of RentStuff.ie. The rapid search engine will seek through the categories and items for rent on RentStuff.ie
How do I pay for a rental?You can pay your booking deposit by VISA, Mastercard or Laser to RentStuff.ie.
The owner will specify in the product description what method of payment is accepted for the balance of the transaction.
How can I contact an owner directly?Just click on the button “Ask a question” in the description of each item or product if you have any queries about the item.
How do I evaluate the owner? RentStuff.ie Evaluation System will ask you to evaluate the owner of the item and the quality of the item rented at the end of your rental period for that item.
Owners
What kind of stuff can I put up for rent?
You can offer and find any item or product for rent. All kinds of goods can be offered for rent, the categories should allow you to do this quickly. If you cannot find a matching category please let us know and “Suggest a category” info@rentstuff.ie
How do I put my stuff up for rent?
It is very easy, just create an account, list your goods under “My Items” and once the descriptions are complete, publish those items.
What are the fees for an owner of using RentStuff.ie?
Creating an account and listing items is free, whether you are an individual or a rental business. A commission of between 5% - 10% + VAT is charged when the item is rented depending on the value of the rental. More information about RentStuff.ie pricing policy
How does the security deposit system work? A security deposit may be required by the owner, this can be given in cash or the payment method stated by the owner.
RentStuff.ie does not manage the security deposits requested by owners. That is worked out between the renter and the owner, according to a procedure that the owner will define in the description of the item. The details can also be added directly to the standard rental agreement provided by RentStuff.ie to the owner.
What happens if an item is returned broken or not returned at all? This kind of situation is governed by the rental agreement made and signed between the renter and the owner. Obviously the security deposit is an important factor here.
This kind of occurrence can also be taken into account when evaluation of the two parties in the transaction takes place.
What information do I need to provide to RentStuff.ie in order to create an account?
You will need to provide profile and contact information, as well as the location of your rental items (or the location where you would like to meet renters to make the transaction). Please provide the most direct and up-to-date contact information to allow renters to contact you and rent your items. We have an Email & SMS alert system to notify you of a booking request so this information is important.
When do I have to pay my RentStuff.ie fees?
The renter pay a booking deposit of between 5% - 10% which also acts as our commission on the rental. Listing fees will come into effect 1st January 2010 please see pricing policy for more details. More information about RentStuff.ie Pricing Policy
How do I set my security deposit or rental amount? To get an idea of the range, you can check out the current prices on RentStuff.ie for items similar to what you have or want to post for rent
Can I refuse a rental booking request?If for whatever reason you cannot rent the requested item to the prospective renter, you can reject the booking request, you have the opportunity to give the reason for the rejection and suggest an alternative date.
What methods of payment are available for paying RentStuff.ie?RentStuff.ie accepts payments via credit card and Laser/debit cards.
How do I remove or delete one of my items that is currently rented? The status of your rental items is defined in the My Items section of your account. You can deactivate items or pause them for specific periods at any time.
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